Terms of service

These Terms govern your use of Frazo: the website frazo.app, the author dashboard and the Telegram bot @frazo_bot. Frazo is provided by the operator named in the section Operator and contacts.

You accept these Terms when you create an account. If you do not agree, do not create an account or use the service.

The Client privacy rules (frazo.app/en/docs/client-privacy) and, where it applies, the Data processing agreement (frazo.app/en/docs/dpa) are part of these Terms. How we handle your personal data is described in the Privacy policy.

Frazo interviews you by voice or text, transcribes your answers, builds drafts of posts, carousel texts, Reels scripts and articles, shows the source of every sentence in your recording, keeps a memory of facts and helps you post to your Telegram channel.

Drafts are generated automatically by a language model from your own words. The service checks sentences against your recording and flags what is not there, but you are responsible for the final check.

Frazo is in early access: features change and are added, and some are marked as early. During early access we help set up your voice by hand, from your texts and a short call.

Frazo is currently free. We do not charge you and do not ask for card details.

We may introduce a paid subscription later. We will tell you at least 14 days in advance in the dashboard and by email or Telegram message and publish the price and terms. We will charge you only after you separately agree to a paid plan; without that agreement nothing is charged.

During early access we may limit usage with technical limits, such as the number of transcriptions per day or the volume of recordings. When you reach a limit, the service tells you on screen.

You must be at least 18 years old and able to enter into a contract. You sign up with your email or with Telegram and keep access to them secure.

An account belongs to one person. Do not share it or let others use it. Activity in your account is treated as yours until you tell us about unauthorised access.

Upload only material you have the right to use. You are responsible for the content of your texts and for publishing them, including compliance with advertising and consumer protection laws.

Check every text before you publish it. The service flags sentences that are not in your recording but does not verify whether what you said is true.

Do not make medical promises or guarantees of cure or results, do not present yourself as a doctor if you are not one, and follow the professional ethics of your field.

Do not name clients or other people, or details that identify them, in your recordings, and do not upload other people’s voices, including forwarded voice messages and recordings of sessions. Do not upload protected health information under HIPAA or similar laws: we do not sign business associate agreements.

Do not use the service for unlawful content, harassment, infringing others’ rights or spam, and do not try to bypass limits, access other people’s data, disrupt the service or extract data automatically.

We provide access to the service, keep your material for the periods set out in the Privacy policy and answer your requests.

We may change, add or remove features, carry out maintenance and limit access while it lasts.

We may suspend or end your access if you breach these Terms or the law, and we will tell you unless we cannot or the law forbids it.

You keep all rights to your recordings, answers and the texts built from your words. We acquire no rights in them and use them only to provide the service to you, including by sharing them with the providers listed in Subprocessors and data locations.

You allow us to store, process and show you your material for as long as the service needs it. This permission ends when you delete the material or your account.

The software, design, interface texts and the Frazo name belong to the operator. You may use the service only as these Terms allow.

You decide what to publish. The service posts to your Telegram channel only after you have accepted a text and chosen the time; otherwise you copy and publish the text yourself.

To post to a channel you add the bot as an administrator, and you can disconnect the channel at any time. We do not delete or change posts that are already published, unless the law requires it.

The service is provided as is and as available. We work to keep it running but do not promise it will be uninterrupted or error-free.

We do not promise growth in followers, reach, sales or any other result of your posts, and we are not responsible for how readers or platforms react to them.

We are not responsible for texts you accepted and published, for the consequences of publishing them, or for outages of Telegram and other external services.

While the service is free, our total liability to you is limited to 100 US dollars. Nothing in these Terms limits liability that cannot be limited by law, or your rights as a consumer under the mandatory law of your country.

You can end the agreement at any time by deleting your account or withdrawing consent under Language, theme and data. The account is deleted 48 hours after you confirm, and you can cancel until then.

We may end the agreement if you breach these Terms, or stop the service with at least 30 days’ notice so that you can download your data.

We may update these Terms. Each version is published on this page with a new number and date.

We will tell you about material changes at least 14 days in advance in the dashboard and by email or Telegram message. If you do not agree, you can delete your account before they take effect.

These Terms are governed by the law of the country where the operator is registered, as stated in the section Operator and contacts. If you are a consumer, you also keep the protection of the mandatory law of the country where you live.

Please contact us first at hello@frazo.app; we will try to resolve any complaint within 30 days. If we cannot, the dispute goes to the competent court, and as a consumer you may also bring it in the courts of your country of residence.

Frazo is operated by the owner of the frazo.app website (the “Operator”). The Operator is the controller of your personal data and the provider of the service.

Contact the Operator, including for questions about your data, requests and withdrawal of consent, at hello@frazo.app.

To ask for details about the Operator or about how your data is processed, write to hello@frazo.app.