- 1.1
These rules are for authors who work with people: psychologists, coaches, doctors, nutritionists, lawyers, teachers and other specialists. They are part of the Terms of service.
- 1.2
A story from your practice can reveal that a particular person asked for help. Information about a client’s health and private life is protected by law and by professional secrecy, and disclosing it harms the person.
- 1.3
Frazo does not aim to process your clients’ data. The service needs your thoughts and experience, not information about the people you work with.
- 2.1
Clients’ names, surnames, nicknames, social media handles and contacts.
- 2.2
Their city, workplace, school, occupation, age or family circumstances, where together with the story they make the person recognisable.
- 2.3
Diagnoses, symptoms, test results, prescriptions and other health information about a specific person.
- 2.4
Dates, events and details known to a small circle, by which acquaintances would recognise the client.
- 3.1
Speak in general terms: “clients often come to me with”, “there was a case when”.
- 3.2
Change details that do not matter for the point, and combine several stories into one.
- 3.3
If you cannot do without details, get the client’s written consent before recording and keep it yourself.
- 4.1
Do not upload recordings of sessions or conversations with clients, and do not forward other people’s voice messages to the bot.
- 4.2
The service treats every recording as your words and sends it for transcription. Someone else’s recording in the service means processing the data of a person who did not agree to it.
- 5.1
When you set up the microphone, it reminds you not to name clients or details that identify them.
- 5.2
In a draft it tries to find and flag details that could identify a client and suggests removing them. This check helps but does not replace your attention: the service can miss a detail.
- 5.3
It lets you delete a recording at once, without waiting for the retention period, and keeps recordings only for the period you choose.
- 5.4
It never publishes a text without your decision.
- 6.1
Open the recording in the dashboard and press Delete recording: the audio and transcript are deleted at once, together with the drafts of that recording you have not accepted.
- 6.2
If details made it into an accepted text or into memory, edit or delete them yourself.
- 6.3
If you need help, write to hello@frazo.app.
- 7.1
Professional secrecy, ethics and data protection law regarding your clients remain your responsibility. For data about other people that you put into the service, you are the controller and Frazo processes it on your behalf under the Data processing agreement.
- 7.2
Frazo is not a medical service and does not provide medical or psychological services.
- 8.1
Frazo is operated by the owner of the frazo.app website (the “Operator”). The Operator is the controller of your personal data and the provider of the service.
- 8.2
Contact the Operator, including for questions about your data, requests and withdrawal of consent, at hello@frazo.app.
- 8.3
To ask for details about the Operator or about how your data is processed, write to hello@frazo.app.